Privacy Policy

Last Updated: June 2026

1. Information We Collect

When you purchase tickets or sign up for updates, we collect your name, email address, phone number, and payment information. We also collect device and usage data when you browse our site.

2. How We Use Your Information

We use your information to process ticket orders, communicate confirmations and updates, prevent fraud, improve our services, and—where you have opted in—send marketing communications.

3. Sharing of Information

We do not sell your personal information. We share data with payment processors (to complete your transaction), analytics providers (in aggregated form), and authorities when required by law.

4. Cookies

We use cookies and similar technologies to remember your preferences, keep you signed in, and measure site performance. See our Cookie Policy for details.

5. Data Retention

We retain order records for 7 years for tax and audit purposes. Marketing data is retained until you unsubscribe. Account data is deleted upon request.

6. Your Rights

You have the right to access, correct, or delete your personal data. Contact privacy@esbnyc.com to exercise these rights.

7. Security

We use industry-standard encryption (TLS) and PCI-DSS compliant payment processing to protect your information.

8. Children's Privacy

Our site is not directed to children under 13. We do not knowingly collect personal data from children.

9. Changes to this Policy

We may update this policy from time to time. The "Last Updated" date at the top reflects the most recent changes.

10. Contact

For privacy questions, contact privacy@esbnyc.com.